Frequently asked questions
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Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Delivery takes between 2-4 business days for UK delivery.
- Europe 3-5 business days
- Rest of World 6-7 business days
Customs, taxes, duties, and collection fees may apply if you are ordering from outside the European Union. All duties and/or taxes are the responsibility of the customer and are not included in the order total.
Shipping & returns
United Kingdom, France, Germany, Ireland, Italy, Denmark, Austria, Belgium, Finland, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Norway, Switzerland,, Canada, United States, Australia, Japan, South Korea, Taiwan.
As a customer you have a 14 day period, starting from when you receive your order, in which you can start the return process.
Returned items must be unused, in their original packaging, with any hangtags.
A money back refund will be transferred by the same method of payment that was used for the purchase. We will hold back the payment until we have received the item.